AIVE kosmētika - Terms & Conditions

Rules

Limited liability company (hereinafter - LLC) AIVE EVIA , registration No. 40203709636 , address: Ausmas iela 19-16, Dobele, LV-3701, Latvia , hereinafter - online store - provides the content available on the website and provides goods / services in accordance with the Terms of Use set out below.

1General provisions

If the consumer purchases goods/services through the website, then such an agreement is considered a Distance Agreement and is subject to the laws of the Republic of Latvia that regulate distance contracts, including but not limited to the Consumer Protection Law of the Republic of Latvia, the Cabinet of Ministers of the Republic of Latvia Regulations "Regulations on Distance Contracts" etc.

2. Making purchases

The prices and specifications of the products sold in the online store are indicated next to the products.

To place an order, add the desired products to the shopping cart, fill in all the required fields and choose the most suitable delivery method. The total cost of the order with delivery is then displayed on the screen. Make the purchase payment to complete the order.

3. Payment Terms

The currency of the site is Euro. You can pay for your purchase by choosing the following payment methods provided by the payment platform makecommerce.lv , Maksekeskus AS:

Only add the payment methods that your webshop will use:

Latvian internet bank payments: Swedbank, SEB, Citadele and Luminor
Estonian internet bank payments: Swedbank, SEB, Luminor
Lithuanian internet bank payments: Swedbank, SEB and Luminor
Finnish online bank payments: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki
Visa/Mastercard card payments

NB! When using the internet bank payment method, confirm the order and click on the “Return to the merchant” button.

Personal data required for the performance of the payment is transferred to the licensed payment institution Maksekeskus AS.

The contract comes into force with a successful payment to the online store's bank account. If for any reason it is not possible to fulfill the order, the Buyer will be notified and the paid amount will be refunded as soon as possible, but no later than 14 days after receipt of the notice.

4. Purchase Conditions. To purchase goods on the site, you must be at least 18 years old or have the legal right to enter into transactions under Latvian law. The buyer undertakes to provide true and complete information, including name, surname, delivery address and payment information. SIA AIVE EVIA reserves the right to refuse or cancel orders if inaccurate, misleading or incomplete information is found.

4.1. Prices and payments. All prices on www.aive.lv are in euros (EUR) and include VAT (value added tax). Payment can be made by bank cards, transfer or using available online payment tools. SIA AIVE EVIA reserves the right to change prices, but changes do not apply to already confirmed orders.

4.2. Receipt of invoices. The invoice for the purchase is prepared electronically. The customer receives the invoice in digital format to his/her specified e-mail immediately after making the purchase.

5. Delivery terms

The purchased goods are delivered using: Latvijas Pasts, Omniva or DPD parcel machine address in Latvia and possibly to other countries. All fees and taxes to be paid to receive the shipment at the destination of delivery must be paid by the Buyer. The delivery costs are displayed before confirming the order. The purchased goods are delivered to the address specified by the Buyer here write how many days will be made delivery 5 business days. In exceptional cases, we have the right to send goods up to 45 calendar days, informing the customer about it.

6. Right of withdrawal

The Buyer has the right to withdraw from the purchase within 14 calendar days from the moment of receipt of the Goods. (Depending on the goods, the Buyer may not have a mandatory right of withdrawal, in which case the reason must be clearly indicated and explained). The right of withdrawal does not apply if the Buyer is a legal entity.

In order to use the right of withdrawal within 14 days, the goods may only be used for their intended purpose, the consumer is responsible for maintaining the quality and safety of the goods during the period of withdrawal. If the goods are used inappropriately or damaged, negligently treated during use or the instructions are not followed, if the original packaging of the goods is lost or if it is significantly damaged, the online store has the right to reduce the amount to be refunded in accordance with the decrease in the value of the goods.

To exercise the right of withdrawal, you must contact us within 14 days of receipt of the goods by e-mail: [email protected] indicating the order number, the product to be returned, the reason for return.

The cost of returning the goods shall be borne by the buyer, unless the reason for the return is that the goods do not correspond to the order (e.g. wrong or damaged product delivered).

The Buyer shall return the Goods to the Seller without undue delay but not later than 14 days after the Buyer has submitted the application for withdrawal to the Online Store. After receiving the returned goods, the Online Store shall immediately, but not later than 14 days, refund all payments received from the Buyer under the Distance Contract.

The Seller has the right to withhold payment until he has received from the Buyer a confirmation of the receipt of the Goods or the return of the goods. If the Buyer has chosen a different shipping method than the cheapest shipping method offered in the online store, the online store is not obliged to compensate for the excess shipping costs.

The online store is not responsible for the delay in the performance of obligations or their non-performance or other non-performance that has arisen due to circumstances and obstacles beyond the reasonable control of the online store.

The online store reserves the right to refuse to sell goods and to require the return of goods from the Buyer if the price indicated in the online store is significantly lower than its market price due to an error. Additional information is in the Online Store section "Return".

7. Consumer rights in the case of goods not in conformity

The online store is responsible for the non-conformity of the goods sold to the Buyer with the contract or for defects that have occurred within 6 months of the date of delivery of the goods to the customer, or were present at the time of delivery, unless such an assumption is contrary to the nature of the thing or the defect. The Buyer must inform the Seller about the non-conformity of the goods immediately, within 2 months of its discovery, i.e. submit a complaint. The Buyer may submit a complaint by contacting the online store by writing to [email protected].

The online store is not responsible for defects that have occurred after the delivery of the goods to the Buyer. If the purchased goods have defects for which the Seller is responsible, the Buyer has the right to demand the elimination of defects in the goods or their replacement with new goods free of charge.

If the goods cannot be repaired or replaced, the Seller shall return to the Buyer all payments provided for in the Distance Contract. The Seller shall provide a written response to the consumer's complaint within 14 days.

8. Processing of the Buyer's personal data

The online store processes only the personal data that the buyer has entered when ordering goods, such as name, surname, e-mail, etc.

The online store will transfer personal data to the transport service provider(s) in order to deliver the goods.

If you have explicitly consented to receive our marketing communications, including newsletters, we may contact you from time to time with information about our services and latest offers. For this purpose, we may process your email address that you provided when signing up for marketing communications. The Buyer has the opportunity to opt out of marketing communications by notifying us by writing to [email protected].

For more information about data processing, please see our Privacy Policy.

9. Dispute resolution

In matters not regulated by these terms and conditions, the Buyer and the Seller undertake to comply with the laws and regulations in force in the Republic of Latvia.

The Parties shall resolve all disputes arising between the Seller and the Buyer by mutual negotiations or correspondence. If the dispute cannot be resolved by negotiations or correspondence, the Parties shall resolve the dispute in a court of the Republic of Latvia, in accordance with the laws and regulations of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be referred to the Consumer Rights Protection Centre or a court of the Republic of Latvia.

The buyer also has the right to contact the dispute resolution bodies of the European Union.

10. Limitation of liability. SIA AIVE EVIA is not responsible for the individual effects of the product (for example, allergic reactions or irritation). We recommend that you do a test application before use and/or consult a specialist. The site may contain links to third-party resources - we are not responsible for the content or security of these sites.

11.Amendments. SIA AIVE EVIA reserves the right to change these Terms at any time. Changes will take effect upon their publication on the website. By continuing to use the site, you agree to the terms.

12. Jurisdiction. These Terms shall be governed by the laws of the Republic of Latvia. Any disputes shall be resolved in the courts of Latvia.

April 24, 2026